Smart,Scalable IT Services

Managed IT Support Services

How We Help!
Smart, scalable IT services — managed by people you can rely on.
Whether you need day-to-day support, cloud hosting, or long-term strategy, T3C provides a complete IT service that keeps your business running smoothly.
We help you reduce downtime, stay secure, and get the most out of your technology.
Explore the core services we deliver to businesses like yours:

✅ A Trusted Partner

We’re more than just an IT provider — we become part of your team.
From day one, we work alongside you to keep your systems running, resolve issues before they become problems, and give advice you can rely on. Whether we’re managing everything or supporting your internal IT, you’ll always get a responsive team that’s on your side.

😋 End User Support
Fast, friendly help when your team needs it most.
From password resets to laptop issues, our service desk is on hand to get your people back to work quickly. We offer remote and onsite support with a team that acts like an extension of your business — solving problems, guiding users, and keeping productivity high.

🔎 Working Smarter with Technology
We help you use the right tools in the right way — unlocking efficiencies, reducing costs, and improving experience. From Microsoft 365 to automation, we help you modernise your tech without overcomplicating it.

📊 Reporting That Makes Sense
We provide monthly ticket summaries, usage breakdowns, and quarterly service reviews — giving you visibility and direction without the technical waffle.

🧱 Vendor & Licence Management
We manage third-party suppliers on your behalf — software, telecoms, licences and more — so you can focus on running your business, not chasing support calls.

🛡️ Integrated Security
Your devices and systems are protected with patching, antivirus, email filtering and more — aligned with your wider cyber protection strategy.
Flexible Support Options: Fully Managed or Co-Managed
We adapt to your setup.
Whether you’re looking to fully outsource or need additional support for your internal IT team, we fit around you:
Fully managed IT support
Co-managed services
Short-term or project-based support
Scalable options to suit changing needs
Support Tiers Built Around You
Feature Essential Professional Platinum
Support Hours 9am – 5.30pm 9am – 5.30pm 7am – 7pm (or as agreed)

End User Support ✅ ✅ ✅
Monitoring & Alerting (RMM) ✅ ✅ ✅
Incident Response Reactive only Reactive + Proactive Full incident + problem management
Service Requests Pay-as-you-go 2 hours/month included Unlimited or agreed monthly allowance
Change Management – 2 hours/month included Full ITIL-aligned process
Patch Management & AV Device-level OS & endpoint patching Endpoint + server patching + monitoring
Ticket Reporting Monthly summary Monthly with commentary Strategic reporting & insights
Service Delivery Manager – Named contact Dedicated SDM + regular reviews
Vendor & Licence Management – ✅ ✅
Onsite Support (Optional) Chargeable Chargeable Pre-agreed or included
Custom support tiers and enterprise packages available — just ask.
Optional Add-ons
Need more flexibility or advanced services? These optional extras can be added to any support plan:

Microsoft 365 admin & support
Full setup, licensing, ongoing admin, and troubleshooting
Device provisioning and setup
Pre-configured machines, asset tagging, and secure handover
Email security & phishing protection
Encrypted filtering and ongoing threat monitoring

Backup (O365 & server)
Cloud and hybrid backup solutions with retention policies
Endpoint Detection & Response (EDR)
Advanced protection against ransomware and zero-day threats

Cyber awareness training
User-friendly sessions to reduce human error and risk
IT asset inventory & audits
Centralised logging, lifecycle tracking, and compliance prep

Onsite engineering cover

Scheduled visits or emergency callouts as needed

Why T3C?

Decades of experience with UK SMEs
Fast, friendly, no-fuss support
Flexible delivery that scales with your business
Security-first approach, fully integrated
Transparent reporting that brings clarity, not confusion

Let’s Simplify Your IT
No more chasing suppliers or firefighting issues.

T3C brings it all together — support, systems, security, and strategy — so your business stays online, protected, and productive.

👉 [Book a Free Consultation]   👉 [Compare Support Plans]

End User IT Support

Responsive, reliable support for your team.

Whether you’re fully outsourcing or supporting internal IT, we offer flexible support packages that scale with your business.

What’s included:

UK-based service desk (core hours or extended)

Remote and onsite troubleshooting

Incident and request management

Device patching and antivirus

Onboarding/offboarding for staff

IT asset tracking

Optional 24x7 support

Support Tiers:

Essential: Reliable day-to-day support during business hours.

Professional: Extended hours, proactive monitoring, and service requests.

Platinum: Strategic, inclusive support with 7am–7pm or 24x7 options.

With T3C, you can confidently embrace the future, knowing that you have a partner who understands the intricacies of digital transformation and is committed to your success.

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